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Customer Letters
Here are letters we have received from some of our clients. If you have a comment to submit, please use the Contact Us page.
B. William Henry - April 04, 2015
Jones Window & Door replaced all 15 windows in our home. Total time on the job was three full days. Unfortunately on the 1st day of work, one of the workers was sick which put back the work. However the remainder of the project was done on schedule. They installed one window at a time and thoroughly cleaned both inside and out of each window. They were very professional, and also assisted in moving heavy furniture. I'd recommend them for any future work. Their company consists of 4 people, two of which does all the installation. My only suggestion is to increase their work force by one more person.
Shankha Chakraborty - January 26, 2015
By far the best experience of all home renovations we have been through. They are professional, polite and accommodating. We were provided detailed information on the Coeur d'Alene windows that were to be installed and on the installation process. Very happy with the quality of the windows. Installation was done mostly in a day and Anthony and Curtis did a fantastic job. There was a slight miscommunication about one of the windows, they generously took care of it even though they did not have to.
Terry Hiam - March 21, 2015
We would definitely recommend Jones Window & Door, if you are considering window replacement. Andrew was very helpful with our selection process to replace 3 sliding glass doors and 12 windows. We were very pleased with the estimate and paid that amount at the completion of the job. Our installation team, Anthony and Curtis, have worked together for many years and are a great team. They are perfectionists who create a high quality product. They are polite, hard working young men who are a pleasure to have in your home. We are thrilled with the finished product!
Kathleen Wilken - December 18, 2014
I found this experience to be much easier than I had anticipated. I had estimates from several different companies and found Jones to be the best. The fact that they have multiple companies to choose from for both the windows and the front door made it much easier to select what was best for my home from both a cost and aesthetic standpoint. I opted for vinyl replacement windows and splurged on the entry way door with a full panel art glass piece that is such a neat additions and beings so much light into the entry.

They were responsive to the many questions that I had and gave valid opinions on cost versus benefits of the various providers. The quality of the work was excellent. They truly left my house in the same shape they found it in , if not in actuality better. They were able to complete the job in two days better than their initial estimate of 2.5 days.

I would have no problem in recommending this firm to others who are seeking to upgrade their windows or doors.
BRIAN HARRIS - October 6, 2013
They replaced 22 windows in my house and did a great job. I was very pleased with them.
Tony Aghazarian - September 26, 2014
I had very old single paned windows in my home and knew it was time to update. I contacted Andrew at Jones Windows and he quickly came out to give me a quote. I was very busy during that time and Andrew was able to accommodate my schedule, calling back when I needed him to. He really went out of his way to help me through this process.

I finally decided to go with this company. They were very busy so I had to wait a bit for the install, BUT - they showed up when scheduled and were finished the same day!! The place looks great with these new windows!!

I had a small issue getting my final invoice from the office (paperwork stuff), but once again, Andrew made it so easy to get everything I needed. He is a real gem to this company. I would definitely work with him again.
Lynda McCord - August 29, 2014
They replaced my 11 old wooden windows with new vinyl windows. They were very prompt each day, organized, trouble-shooting where necessary, & helpful to move items out of the way I could not handle -- even answering all my questions. The clean-up was AMAZING as they processed each & every window -- inside & outside. No wasted time & yet VERY pleasant & comfortable to have in my home. I am EXTREMELY PLEASED & would highly recommend them!!!
Ernest Giraud - March 27, 2014
They were prompt in arriving for our appointment for an estimate. They demonstrated their window lines in easy to understand terms. They made suggestions that helped to make life easier for us as senior citizens. They communicated with us every step of the way.

The installation went much smoother than they said it would. They did one window at a time so that there wouldn't be an open space at the end of the day. They cleaned up the area after each window was put in. They were very courteous during the entire installation. When we had questions the workers were quick to answer. We were more than happy with the quality of the windows and door they installed. Their professionalism exceeded all of our expectations.
Irene Lund - April 14, 2014
We were very pleased with them and they were great. The guy that did the work was great. The windows he recommended were really nice and really nice screen that we could see through. The job that he did was outstanding. They weren't the cheapest, but the quality was good and we could determine that. The price was sufficient for the quality. We used them in the church and we liked them so much that we used them again. We are going to use them again in another rental.
Ann Blegen - January 07, 2014
Awesome. Everything was done just as they planned, they were on time and did an outstanding job. We would heartily recommend them to anyone. They did approximately 25 windows including a bay window over the kitchen sink. We are very pleased with the outcome of the project and the professionalism with which they performed it.
Donald Miller - January 20, 2014
Very professional. Excellent workmanship. Good product. Marvin windows.
BOB SANDERS - December 30, 2013
Replaced 7 windows from aluminum to vinyl Windows were put in on 30 December, 2013. Installation took one day. Cost was $2,770 as estimated. On one window the spacer between the two thermo panes was slightly misaligned. The manufacturer claimed that it was within specifications but Anthony said he would replace the glass at no cost to us. Unless things drastically change I would contract with them again if we replace more windows. The installers were congenial and did a good job of keeping the area neat while they were working and cleaning up before they left.
Alex Bies - August 20, 2013
The estimate was clear and fair. They simply provided a resume of recent work and the installs which they were comfortable providing. Responses were prompt, though Jones were not pushy about doing the service or insisting they were better than others. The installation went quickly and unobtrusively. They cleaned up after themselves in each room as they moved around the house, and looked as they did before the install (except for the new windows themselves, of course).

There was some delay in re-ordering a screen door that fit our door (the one initially shipped was not correctly sized), though this would be a fault of the window manufacturer, and not Jones.

We've been really pleased with the new windows in terms of sound reduction, better insulation, and increased visibility in the windows which had blown seams.
Myrnie Daut - June 10, 2013
Our house is over 30 years old with three 6' x 4' clear story window windows that needed to be replaced. We had previously replaced all our other windows and doors wood with framed windows and doors. I had three contractors give bids and there was no comparison. Jones was far superior in terms of both service and price. The windows are on the second floor in an atrium type space, over a glass roofed front porch, so installation was a little tricky but Jones did a beautiful job. The installers were very thoughtful and careful. And the customer service from the first call was superb. I highly recommend them.
Sharon Franklin - July 01, 2012
Robert and his son are FANTASTIC. Number one, they are careful in the beginning to think through the job and measure accurately! They had to problem solve major problems with some huge second-story windows in my house that had been botched in the past by another company that wasn't up to the task.

They explained things carefully, showed up on time, cleaned up, and were extremely conscientious. I could not be happier with the windows they installed and with the whole process, which for me ended up in also having to have some framing replaced correctly. I know how challenging this job was, and they did a fabulous job. I highly recommend them to anyone who is having windows installed/replaced.
Mark Humberston - July 17, 2013
This is the second time we have contracted with Jones and company for windows. Both experiences were excellent and their pricing is very competitive with the other window cos, in fact less than some that advertise quite heavily. The workmanship is high quality and they are respectful in every way. We are very happy with the product and installation and have no problem giving the highest rating.
Carol Shelton - November 15, 2012
We had all the windows in our vintage 1966 home replaced with Coeur D'Alene CDA Double Slide Series windows.

We are very happy with both the windows and the installation. The clearview screens (included with the Coeur D'Alene windows) are stunning. Even though the vinyl framing is somewhat larger than what was replaced, the clear screens let in so much more view and light, our windows seem much bigger. We chose the double slide option for easier cleaning of our second story windows and although we haven't had to clean them yet, I'm looking forward to actually being able to do it for the first time in 16 years.

Anthony Jones and his partner did what looks like a beautiful installation. They are painstakingly careful, clean and precise in their work and the quietest contractors I've ever had working in my home. I wouldn't hesitate to hire them again.

Robert Jones, Anthony's father, was the sales person/project estimator we worked with. He was informative, helpful and easy to work with as well.
Terry Leary - November 24, 2012
I was very happy with the quality of the work and the professionalism of the installation staff. My one complaint is that there were periods of time during which I heard nothing from the main office about the status or scheduling of my project and only received updates when I took the intiative to contact them.
Amy Beck - September 05, 2012
Robert was very thorough and knowledgeable during the estimate. It was he who suggested a full light door, and he was right . . . it is perfect. Two people installed the door. They worked efficiently and quietly. The door looks great and works perfectly. The window looks great as well.
Gregory Bowman - June 14, 2012
Replaced 6 windows in our master bedroom. It has made a huge difference in the amount of hear we are getting into our bedroom from the summer heat. So glad we put in the extra high efficiency windows in. I have recommended Jones to friends and would use them again. The whole experience went very well, they came on time and worked quickly. I was very happy with their work.
Misha English - July 01, 2012
Removed all old windows and replaced with vinyl windows and two doors. Recommended product we are extremely happy with. I can't say enough about this family-run business. Great bid, great product, very helpful, fast installation, good follow-up when a few very minor issues arose, great communication--just great overall. In an age where getting decent customer service and competent contractors seems difficult at best, these guys made it so easy for us. We recommended them to our neighbor who is now scheduled to have them replace their windows. We would recommend them to anyone. Good job guys!!
Maureen McCauley - March 30, 2012
We have a "wall" of glass in our home that was single paned glass. Jones came out and provided us with choices of windows or replacement glass that was energy efficient and UV protected. Their bid was reasonable, and they were willing to allow us to pre-stain wood to match our house exterior. The two workers who came to install the glass, Anthony Jones was one of them, performed the work with skill and expertise and were extremely respectful of our home.

Excellent, we are very happy with our new insulated glass. We will hire them again, as we have more work to do!

Very impressed with the work ethic of the installers.
Carter Keane - November 01, 2008
Complete replacement of all windows, all sizes and locations. Two doors with three-ray lights installed.

Crew arrived on schedule and completed work within specified time and with fine attention to detail including tarping, shielding and clean-up.

Three years after completion one major-size window was replaced under breakage-warranty and was completed in like manner without charge and to my complete satisfaction.
Maylita Brougher - August 05, 2011
5 4'x2.5' and 1 8'x4' vinyl replacement windows were installed on the house. I had already removed 4 of the old aluminum windows from the house before they arrived. They took out and disposed of the remaining 2 windows and installed all the new windows.

I cannot recommend this family-owned company more highly. It was urgent that the install get done quickly and Jones Window and Door came to the job and saved me loads of time, hassle, and money.

I had a remodeling emergency when the handyman I hired did not show up to do the job. I had 5 4'x2.5' new vinyl windows and 1 8'x4' vinyl window that needed to be installed on my single-story 1950's house. That morning, I had already taken out 4 of the old windows myself and only wanted him to install the new ones. After waiting all day hoping the handyman would show up, all I could do was put tape and plastic over the holes in the house and start calling every window installer in the phone book! It was difficult to find an installer on such a late notice (and at night when everyone is closed!), and It was a very big problem because I had tenants living in the house too!

Jones Window and Door called me back the same night and were able to come give me an estimate the next morning and finish the entire project the morning after that. Robert was thorough with the estimate and told me exactly what would have to be done to install the windows correctly and how long it would take. The bid price was VERY reasonable and it did not change at the end of the project. It cost me exactly what they said it would cost. Robert's son Jason and 2 other workers arrived early and got straight to work installing the windows and removing the remaining 2 windows I had left in the other day. They had a large vehicle equipped with everything they needed. They finished the install and cleanup in about 3 hours and it looked great! They were friendly and easy to work with. As a side not my house was tested free of lead. Jones Window and Door is certified to deal with lead and was required to test the house for lead anyway. It was a free test and only took about 5 minutes.
Hubert Prichard - July 20, 2011
Installed new wndows throughout a large house built in 1941. A big job. They were meticulous in every way. All measurements were accurate, resulting in a great installation with excellent results.All trim pieces fit perfectly, were primed and ready for our painter who said it was one of the best installation jobs he'd seen. They began the job exactly when they said they would; it took them 5 and a half days instead of the 5 they planned on. Great attitudes and work ethic. There were no surprises, just great results. I recommend them with complete confidence.
Mueller Job
My wife and I were extremely pleased with our entire experience with Jones Window & Door. We always research major purchases thoroughly; and a project of this magnitude (15 windows & 2 doors for us) certainly is a major outlay.

From the start, the experience of working with Robert through the bid estimating process stood head and shoulders above the other bidders we had come to our house. Then the communication when questions or wrinkles arose through the process whether it was Robert, Gail or Anthony (their son and installer) was timely, clear and helpful.

Having worked in construction as a carpenter for over ten years, I am a fairly hands-on person in wanting to make sure the work is first rate. I was home for a good portion of the installation; and I was very impressed with the skill of Anthony and his ability to handle the trickier aspects of this project. Whether it was simply his excellent caulking technique, his ability to creatively solve a challenging problem, or the excellent quality of the installation, I was very, very pleased.

One of my main concerns was going with a relatively unknown (to me) product in terms of the Coure D'Alene window product line. I read the pamphlets fairly thoroughly and came to have a pretty good comfort level before proceeding. Of course we have no idea of how well the windows will hold up over time; but my first impressions of the quality and durability of the windows is very good. Having worked in construction, I have some sense of quality and workmanship in products. I am very comfortable with these windows; and my biggest concern has been allayed.

Finally, the difference in our house has been astounding. While it is true that we went from single-pane to a top-of-the-line product like the loE-366/i81 windows, my wife and I are still actually shocked to feel the difference. The installation has actually resulted in an effect beyond my high expectations. I must have said to my wife five times already : "I am so happy we went this way" with re-doing our homes' windows.
Hanhi Job
We were so very impressed with your Anthony and Curtis. They were professional in every sense of the word. They really know their craft, and they are some of the hardest working young men we've seen. We also appreciated that they were more than willing to let us work right along with them, and they were more than willing to answer any questions we had. Their attention to the little things like taking off their shoes when walking on the carpet, controlling dust, and covering furniture, along with the exceptional quality of their work, add up to a top notch operation.

After we finish varnishing the windows and doors, we'll send you pictures.

Many thanks,
Barb and Dennis
Prichard Job - Date Completed, July 20, 2011
They were meticulous in every way.  All measurements were accurate, resulting in a great installation with excellent results. All trim pieces fit perfectly, were primed and ready for our painter who said it was one of the best installation jobs he'd seen. They began the job exactly when they said they would; it took them 5 and a half days instead of the 5 they planned on. Great attitudes and work ethic. There were no surprises, just great results. I recommend them with complete confidence.

I've attached three photos of the house on Agate with the excellent windows installed excellently. I rented the place with these photos on Craigslist within 24 hours of the painters' departure. Nice.

Thanks for your family's great work,
Hugh

Pic 1 Pic 2
Pic 3
Keane Job - Date Completed, Nov 01, 2008
Crew arrived on schedule and completed work within specified time and with fine attention to detail including tarping, shielding and cleanup.

Three years after completion one major-size window was replaced under breakage-warranty and was completed in like manner without charge and to my complete satisfaction.
Brougher Job - Date Completed, Aug 05, 2011
I can not recommend this family-owned company more highly. It was urgent that the install get done quickly and Jones Window and Door came to the job and saved me loads of time, hassle, and money.

I had a remodeling emergency when the handyman I hired did not show up to do the job. I had 5 4'x2.5' new vinyl windows and 1 8'x4' vinyl window that needed to be installed on my single-story 1950's house. That morning, I had already taken out 4 of the old windows myself and only wanted him to install the new ones. After waiting all day hoping the handyman would show up, all I could do was put tape and plastic over the holes in the house and start calling every window installer in the phone book! It was difficult to find an installer on such a late notice (and at night when everyone is closed!), and It was a very big problem because I had tenants living in the house too!

Jones Window and Door called me back the same night and were able to come give me an estimate the next morning and finish the entire project the morning after that. Robert was thorough with the estimate and told me exactly what would have to be done to install the windows correctly and how long it would take. The bid price was VERY reasonable and it did not change at the end of the project. It cost me exactly what they said it would cost. Robert's son Jason and 2 other workers arrived early and got straight to work installing the windows and removing the remaining 2 windows I had left in the other day. They had a large vehicle equipped with everything they needed. They finished the install and cleanup in about 3 hours and it looked great! They were friendly and easy to work with.

As a side note my house was tested free of lead. Jones Window and Door is certified to deal with lead and was required to test the house for lead anyway. It was a free test and only took about 5 minutes.
Malpass Job
Hello Robert,

I am so happy with the new windows!! And I wanted to tell you the guys who installed them were great. I hardly knew they were here and they didn't leave a mess of anything. And they were done so fast! So thank you for a job well done and I will certainly recommend you to anyone I hear who wants to replace windows.

Evelyn
Nelson Job - June 20, 2011
A HUGE thank-you for the fabulous job on the windows on our 11th street house. Not only are we thrilled with the result, the two young men you sent to do the job were courteous, professional, and just very nice young men. They cleaned the job site spotlessly as they went along. It was a complete joy to work with your company on this project.

In fact... I have two more project. Please give me a call when you have a chance!

Thanks a million
Barta Job - 2012
Thanks so much for the wonderful job on our windows and doors. We are very happy with the work Anthony and Curtis did. They were great!

Our check was written for a hundred dollars over the amount we owe. Please split that amount between the two as a thank you from us.

Rest assured, we will let everyone know who did the beautiful job on our home!

Thanks again.
Meyer Job - March 19, 2011
Robert,

Wanted to send you a note expressing our happiness with our new windows and the installation process.

First, a thank you to you for everything you did for us in choosing the right windows for our house and explaining all the options available to us in such detail. You were the only representative that explained the process your company uses in installing the windows, as well as having examples of the various window brands you offer with you. It made it so easy for us to make our window selection and in selecting your company for our purchase. Even after we have changed our minds on the styles and functionality, you still without hesitation, amended our order late into the night. I must say every one we ordered came to the house correctly. Great job.

Secondly, we would like to thank Anthony and Curtis for the wonderful job they did in installing the windows. They were both very professional, courteous, polite, and considerate in their demeanors. I was impressed by their ability to install the windows and in the quality of their workmanship. They were always trying to please us and not be intrusive. After the windows were installed, Anthony took the time to explain the special features each window had. He also explained to us how and why we needed to treat them gently for the next few days while the foam insulation and caulking had time to set up. Both Anthony and Curtis took the time to clean up after themselves after completing each window install and after the job was completed. We did not have to go around the house picking up after each of them. They were an extremely capable crew, and as well; Great job.

Lastly, We cannot come close to telling you how much nicer the house looks, both inside and out, since we had the windows replaced. We are very happy with the quality of the windows and are thankful of the great price we purchased them for. We look forward to many great sun-filled days sitting in front of them and enjoying the view.

Thank you all so much for a wonderful experience. We were expecting the worst, but received a no hassle experience. Makes us wish we had done this sooner.

Thanks again
Sturm Job
I know these are not great photos, but couldn't resist taking a few initial ones even though it was raining pretty hard. When I get the outside trim work painted, I will move the things off of the outside patio and take some better shots.

Thank you all so much for the excellence, attention to detail, and Robert for the great suggestions in design. The cedar trim with the exterior stucco is a great combination. I know I selected the best possible contractors for this wonderful project. It has added such a unique space for year round use and enjoyment. I am looking forward to discovering the effects of the Low E-3 glass as the seasons progress, as well as the Neat treatment to all of the glass.


Before Picture

I really like the hidden corner post, beautiful work guys!
Withrow Job
We are enjoying the windows immensely. Thank you very much. (Now to paint all the trim, no?) I've been meaning to get in touch about a little white plug on the kitchen picture window. It is missing on the right side, so what is exposed is a hole. I see the circle plug in other spots, not sure what else to call it. I wanted to write to take care of replacing it. Please let me know.

And thanks again, for staging out the work..and for Anthony's excellent presence in our home.
Tony Job - July 30, 2009
I have to tell you I LOVE my windows. The two young men you sent to install them were just fabulous. They worked like dogs! I tried to get them to come inside and cool off, it was almost 100 degrees today, but they just kept plugging on, amazing. They cleaned up after themselves and some that I had made. What boys! I am very impressed, the windows are awesome and the installation was fast, clean, knowledgeable, and courteous, what more could anyone ask. I called SUB and they will send an inspector out as soon as possible. I will send you my check then.
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